01 / Multispecialty clinics
Your front deskanswers 400 calls a day.Most don't needroutine.
Voice colleagues that handle the routine work — scheduling, reminders, refills, intake, after-hours routing. Your front desk handles what needs judgment. Wait times down. Coverage up. No new headcount.
Scale of the routine
70%
of inbound clinic calls are routine
Maya handles them.
Your front desk handles what needs judgment.
92% after-hours captured·92% first-call resolution·8% human escalation
Watch a call resolve
How Maya books a new patient.
No script tree. No prompt-editing UI. Real conversation.
MAYAMaya picks up · greets in your clinic voice
PATIENT“Hi, I'd like to schedule an appointment about my back pain.”
MAYAIntent classified · appointment_request · musculoskeletal
scopebook_appointment
conf0.94 ✓
knowprovider_directory
PATIENT“Started two days ago. Worse when I sit too long.”
MAYAInitial severity · routine
scopetriage_routine
conf0.88 ✓
knowtriage_protocol
PATIENT“Yeah, just dull, and sometimes it tingles. I don't know.”
MAYASignal ambiguous · flagging for nurse review · still booking
scopetriage_unclear
conf0.62 ⚠ flag
knowescalation_policy
PATIENT“Next week, ideally morning.”
MAYAOffering 3 morning slots from Dr. Park's calendar
scopecalendar_read
conf0.97 ✓
knowprovider_calendar
PATIENT“Tuesday at 11 works.”
MAYABooking confirmed · SMS confirmation sent
scopeappointment.book + sms.send
conf0.99 ✓
MAYAMaya summarizes · ends call · emits structured record
━━ STRUCTURED OUTPUT EMITTED TO EHR ━━
Maya is voice-trained by your peer staff, scope-bounded by your authority chart, and audit-logged at every decision. Below 70% confidence on any field, she escalates to a human queue with the full reasoning chain attached.
The full catalog
Six agents.
Each scoped, refused outside scope, audit-logged inside it.
01
scheduling
Inbound appointment scheduling
Does
Books, reschedules, cancels. Pre-screens insurance and visit type. Routes complex cases to staff with full context attached.
Does not
Doesn't make clinical judgments. Doesn't override provider preferences or block book special cases.
Outcome
~70% of scheduling calls resolved without staff
02
no_show_recovery
Outbound no-show recovery
Does
Calls patients who missed. Identifies cause, offers next available slots, hands warm reschedule to a coordinator if needed.
Does not
Doesn't pressure patients. Stops after one attempt by default. Respects do-not-call flags.
Outcome
25–40% of no-shows recovered same week
03
reminders
Appointment reminders
Does
Multi-channel voice and SMS. Includes prep instructions, payment expectations, parking notes specific to your locations.
Does not
Doesn't handle acute clinical questions; routes those to the triage agent automatically.
Outcome
60% reduction in day-of cancellations
04
refill_triage
Refill request triage
Does
Captures medication, dose, pharmacy. Routes to correct provider queue. Flags patients overdue for follow-up before refilling.
Does not
Doesn't approve refills. Doesn't bypass clinical review for controlled substances.
Outcome
Pharmacy callback volume down ~80%
05
patient_intake
Pre-visit patient intake
Does
Collects demographics, medical history, consent. Hands a clean structured record to the provider before the visit.
Does not
Doesn't replace clinical history-taking. Provider always reviews before the encounter.
Outcome
Provider charting time down 30–40%
06
after_hours_triage
After-hours triage
Does
Routes urgent vs non-urgent 24/7. Escalates emergencies to on-call. Schedules next-day callbacks with full context.
Does not
Doesn't give medical advice. Defaults to escalation when uncertain.
Outcome
Nurse-line volume cut by half overnight
What this changes
Run the math
on your own practice.
Type your numbers. The model uses conservative industry benchmarks. We tighten these against your actuals during a 30-minute discovery call.
Type your numbers · the model recalculates live
Estimated annual impact
$1,545,500
Front-desk hours reclaimed
$87,500
No-show revenue recovered
$1,458,000
Assumes 70% of inbound calls are routine, $25/hr loaded labor cost, 18 visits per provider per work day, $180 average visit revenue, and a 30% no-show recovery rate. Your numbers vary with payer mix and specialty. We tighten these against your actuals on a discovery call.
Integrates with
About your team
Agents augment your front desk.
They don't replace it.
The front desk is the highest-context role in your practice. Your staff knows which patients need extra care, which ones are difficult, which ones to escalate. We don't replace that judgment. We strip away the repetitive calls that bury it.
In our pilot deployments, no staff member has been let go. What we hear back is "for the first time in years, we're not behind on our voicemails by 5 PM."
Pilot in progress
Pilot 01 · American Specialty Clinics · Texas
47 providers across cardiology, ortho, primary care, and women's health. Three agents live: scheduling, reminders, after-hours.
Calls / month
8,400
Without staff
71%
Avg latency
820ms
PHI stored
0 bytes
Next step
Bring your specialty mix.
We'll show you the agents in 30 minutes.