It was a challenge to turn first-time purchasers into loyal customers and brand advocates within a restricted budget.
As an exclusive and a premium Marble stone brand Selective Marbles needed to attract as many visitors as possible to become customers, and install their products. Using email marketing and a clear strategy, they had fantastic success.
WORK
DESIGN
THE SOLUTION
Selective Marbles engaged iBridge Digital to develop and implement an email strategy to achieve their objectives.
iBridge Digital implemented the following tactics:
Moved newsletter sign-up box to prominent position ‘above the fold’
Added incentive of 15% discount on first purchase
Set up an automatically-triggered welcome email
Created three stage nursery program for first-time customers
STORYBOARD
STORY
BOARDS
1/3
CONTENT
THE RESULT
206% increase in newsletter signups in 6 months
£12.59 revenue per email from welcome email
The success of the email program has been overwhelming. Selective Marbles saw a fourfold increase in revenue over 6 months, with more than 20% of sales directly attributable to email.